TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL GROWTH: A STUDY OF SELECTED CONSTRUCTION FIRMS IN PORT HARCOURT, RIVERS STATE

Abstract

The article investigated the the relationship between Total Quality Management (TQM) and organizational growth of construction firms in Port Harcourt, Rivers State. The study adopted a a correlational research design and, data were sought from 10 construction firms using a five point Likert-scale closed ended questionnaire. Primary data obtained were analyzed using Pearson’s product coefficient. The findings of the study indicated a strong positive relationship between TQM dimensions (teamwork and continuous improvement) and organizational productivity, with teamwork determining 79% of productivity of organizations and continuous improvement responsible for 82% of organizational growth. To solve the problem of growth plaguing many construction firms, the study recommends the implementation of comprehensive TQM training programmes and adopting technology-driven quality management systems to enhance organizational performance