QUALITY MANAGEMENT PRACTICES IN SOFTWARE INDUSTRY: AN OVERVIEW OF FRAMEWORK FOLLOWED FOR SOFTWARE QUALITY MANAGEMENT

Abstract

The quality management process brings out an art of managing all activities for getting a desired level of product performance leading to product excellence .Quality is a desirable attribute to all products. In 4.0 industrial era all activities will be imbibed with the software and controls making software quality more evident A look into software quality management process was promoted right from gen 3.0 which saw the introduction of computers both hardware and software for performing all activities . Thus desirably bring out the concept of the activities of management into the software industry focusing on the processes which are definitely varied and not the same as the industrial processes hence an in-depth study in the software quality process become the integral part of the research in the areas which focus on the quality of the software which is mostly based on the testing carried out during software development process and its life cycle, Today the biggest challenge faced by the Small and Medium Enterprises (SME?s) are how to adapt, use and implement the appropriate software and right metrics at affordable cost. Therefore to achieve benefit of software testing under limited resources, it becomes necessary to identify the best software testing practices and create a mapping between various existing software methods and tools. This can be achieved by analyzing current testing practices and identifying the improvement potential. The focus of this paper is to understand the Quality Management process specifically followed in the software industry. The purpose of this research is to describe and compare the most important Test Process Improvement models available and to give useful input for the development of the comprehensive test process frame work. Several models are studied on goals, structure, key process areas and its assessment procedure.