LEGAL PROTECTION OF CONSUMERS RELATED TO THE APPLICATION OF STANDARD EXONERATION CLAUSE IN STANDARD AGREEMENTS FOR INTERNET SERVICE USERS OF TRIPLE PLAY PRODUCTS

Abstract

In a standard agreement, the content of the agreement is only determined by one party and without involving other parties, then the terms in the agreement are made without going through a negotiation process (bargaining) and this is very vulnerable to the pouring of an exoneration clause (transfer clause/limitation of liability). responsibility) of the party who determines the contents of the agreement. The purpose of this study is to determine the legal protection and protection of consumers for the use of standard clauses. The method used in this research with the normative juridical type of research is literature legal research or secondary data with sources of primary, secondary and tertiary legal materials. From the results of the study obtained, The standard contract between consumers and PT Telekomunikasi Indonesia in Indihome services is made by PT Telkom unilaterally and does not involve consumers so that consumers only have the choice to accept or reject the contract, agreements that do not meet subjective requirements can result in being cancelled