THE INFLUENCE OF EMPLOYEE PERFORMANCE ON THE QUALITY OF TIMAMANGO MOLANGO BASED SERVICES AT BINA MANDIRI UNIVERSITY GORONTALO
Keywords:
Employee Performance, Service Quality based, Timamango MolangoAbstract
This research aims to see the influence of employee performance on service quality based on Timamango Molango (Clean Service), the research method used in the research is quantitative descriptive. The analysis technique used in this research is Simple Linear Regression analysis, where simple linear regression analysis is used to test one independent variable against the dependent variable with a sample size of 30 respondents. The data collection method is by distributing questionnaires to respondents. The results of the research show that employee performance has an influence on the quality of service based on Timamango Molango (clean service) at Bina Mandiri University, Gorontalo. From the results of testing the coefficient table for variables, it can be seen that the results of the employee performance variable are 0.011 with a constant of 33,656. From simple linear regression analysis it is obtained equation Y=33.656 + 0.341X . This can be seen from the calculated t value (1.965) > t table (1.66412) with a sig level. 0.011 < 0.05. Based on the results of these calculations, a coefficient of determination (R 2 ) value of 52.2% was also obtained.
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