THE EFFECT OF SERVICE ACCOUNTABILITY IN CREATING PUBLIC SATISFACTION

Authors

  • Agus Suharto Nur University of Bina Taruna Gorontalo, Indonesia Administrative Science Masters Study Program Postgraduate from Bina Taruna Gorontalo University
  • Moh Helmi Daud University of Bina Taruna Gorontalo, Indonesia Administrative Science Masters Study Program Postgraduate from Bina Taruna Gorontalo University
  • Ramis Kasim University of Bina Taruna Gorontalo, Indonesia Administrative Science Masters Study Program Postgraduate from Bina Taruna Gorontalo University
  • Abdul Rahmat University of Bina Taruna Gorontalo, Indonesia Administrative Science Masters Study Program Postgraduate from Bina Taruna Gorontalo University
  • Ellys Rachman University of Bina Taruna Gorontalo, Indonesia Administrative Science Masters Study Program Postgraduate from Bina Taruna Gorontalo University

Keywords:

Accountability, Public Satisfaction, Service

Abstract

This study done to determine the effect of service accountability on public satisfaction . The research method used using a quantitative approach to data collection techniques using a questionnaire. Data analysis using multiple linear regression analysis with the help of SPSS version 24.0. This study uses linear regression and uses the F test to find out the significant level of the influece of the independent variables on the dependent. The research uses five exogenous variables (procedures, information, time, facilities and infrastructure, and environmental comfort) and endogenous variable (satisfaction). The result of this study is that all exogenous variables have a positive and significant effect on satisfaction . this show that services provided must can still consistent and improve existing service procedures, some very good information attributes, good values regarding the certainty of service completion time, several aspects of facilities and infrastructure, and comfortable environmental conditions, both in the service office or in service support facilities

References

Asy'ari , H. (2019). Analysis Jurisprudence Siyasa Dusturiyah to service making e-KTP at the Department of Population and Registration Civil Regency Bangkalan 2018 based on Law no . 25 of 2009 concerning Public Service (Doctoral dissertation, UIN Sunan Ampel Surabaya).

Duadji , N. (2012). Good Governance in Regional Government . Pulpit : Journal Social and Development , 28 (2), 201-209.

Dwiyanto, Agus. ( 2005 ) . Realizing Good Governance Through Public Services. Yogyakarta: Student Libraries.

Hermansyah , I., Rahman, R., & Suherman, M. (2018). Influence Accountability and Transparency To Quality Public Service ( Survey at the Kotatasikmalaya Regional Office ). Journal Accounting , 13 (1), 21-29.

Listyawati , IH (2014). Implementation of Total Quality Management (TQM) As Effort Build Satisfaction Customer . Journal Business , Management , And Accounting , 2 (2).

Maharani, D. (2019). Build Community -Based Satisfaction Culture Work And Competence With Quality Service As Intervening Variables ( Studies on Bppt -Pm District Majalengka ). In Proceedings of the LPPM National Seminar Unsoed (Vol. 8, No. 1).

Puspitawaty , S. (2020). Influence Motivation and Competence On Front Office Performance That Impacts Quality Public Service . Journal of Management Economics System Information , 2 (2), 148-159.

Sulistiyani, Hasiolan, LB and Warso, MM ( 2016 ). "Analysis of the Influence of Community Satisfaction Index on Public Services in Pudakpayung Village, Banyumanik District, Semarang City," Journal of Management, 2(2), 1–25.

Responding , HNS (2005). Management public . Grasindo .

Downloads

Published

2023-05-28

How to Cite

Agus Suharto Nur, Moh Helmi Daud, Ramis Kasim, Abdul Rahmat, & Ellys Rachman. (2023). THE EFFECT OF SERVICE ACCOUNTABILITY IN CREATING PUBLIC SATISFACTION. European Journal of Research Development and Sustainability, 4(5), 48-53. Retrieved from https://scholarzest.com/index.php/ejrds/article/view/3599

Issue

Vol. 4 No. 5 (2023): EJRDS

Section

Articles

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Most read articles by the same author(s)

1 2 3 > >>