STOCK LEVEL AND SUPPLY CHAIN PERFORMANCE OF CEMENT COMPANIES IN RIVERS STATE
Keywords:
stock level, supply chain performance, customer satisfactionAbstract
This study examined the relationship between stock level and measures of supply chain performance of Cement Companies in Rivers State. The study adopted an explanatory research design. The population of this study comprised four (4) cement companies in Rivers State. The study took a census form hence no need of sampling. Six (6) respondents were drawn from each of the cement companies making a total of twenty four (24) respondents to whom copies of a structured questionnaire was administered. The Spearman Ranking Correlation was the statistical tool used for data analyses, with the help of Statistical Package for Social Sciences. The study found that, there is a weak positive relationship between stock level and on-time delivery and strong positive relationship with customer’s satisfaction of cement companies in River State. Specifically, the results indicated that stock level inventory is a correlate of customer satisfaction and on-time delivery. It was thus, recommended that, Cement companies should maintain a balanced stock level to enhance efficient ontime delivery and customer satisfaction and ultimately effective supply chain performance. Cement companies should conduct regular stock taking audits of inventory levels to ensure they identify and rectify any discrepancies, minimize stock-outs or excess inventory, sufficient stock is available and enhance on-time delivery, customer satisfaction.
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