RAWAT APPLICATION IDENTIFICATION BASED ON USER PROFILE USING EMPATHY METHOD
Keywords:
Empathy map, TREAT, Platform, ServiceAbstract
The presence of technology in various fields is always marked by rapid changes and updates in various aspects of human life. Technology exists as a positive way to bring convenience to users. The presence of Digital Health will make it easier and provide solutions for patients, doctors, and medical staff in dealing with health problems. RAWAT is one of the digital health service platforms that is currently developing in the city of Banjarnegara. This platform provides health services by bridging patients with medical services for doctors, nurses, and other medical personnel on a homecare basis. The data collection method is using the interview method as the primary data source. The number of patients taken as a sample is 6 people. The number of samples of medical personnel, nursing personnel, and doctors is as many as 12 people. The method used is the empathy map method with descriptive analysis. The results of the study indicate that the RAWAT application is a good breakthrough in the world of health, but it still requires further development as a platform-based health service effort. The development and improvement of features are needed as an effort to improve excellent service to users and platform developers.
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