QUALITY OF ACADEMIC SERVICES AT GORONTALO UNIVERSITY

Abstract

Service Quality with research objectives to determine the quality of academic services at Gorontalo University, The research method used is a qualitative method. The data analysis used in the research is qualitative with interactive model analysis which consists of three analysis components, namely: 1) Data Reduction; 2) Data Presentation; 3) Verify Data and Draw Conclusions. The results of the research show that: If we look at the research focus using the theory of academic services, this research shows that the Library Resources / supporting resources dimension is compared to other indicators where supporting resources in academic services are considered to be lacking by service users at Gorontalo University.