STUDENT SATISFACTION SURVEY ON STUDENT AFFAIRS AND SERVICES (SAS) PROGRAMS OF WESTERN PHILIPPINES UNIVERSITY

Abstract

The worldwide pandemic caused by the coronavirus or COVID-19 affected countries as sectors and institutions struggled to continue their basic functions. Particular among these is the education sector, which not only had to shift modalities from face-to-face education to online and modular learning but also revise, and in some cases reconstruct, the student services and programs in such a way that they are available and accessible. An academic year into the pandemic, this baseline study was conducted to measure the students' satisfaction in the Student Affairs and Services (SAS) programs of Western Philippines University. Specifically, it aimed to know the students' familiarity, perceived provision or lack thereof, preference, and overall satisfaction with the SAS programs. One hundred seventy-four (174) or 33% of the total student leaders served as the respondents for this study through a Google Form survey based on the CHED CMO No. 08 s. 2021 last June 2021. The data gathered were analyzed using the Descriptive Research Method and descriptive statistics. Results showed that 33% of the WPU student leaders are generally satisfied (3.39) with the Student Affairs and Services Programs. However, respondent preference for the services does not equal their familiarity and provision. While there are few faults to be found with the personnel and the delivery of services, accessibility of and familiarity with essential services continue to be an issue.